BEP Unit 512 – Dealing with an angry caller (part 2)


To make something up to someone: to compensate someone for an inconvenience.

To give someone a piece of your mind: To scold someone; tell someone you’re angry.

On the house: Free, at no charge. When our restaurant customers are unhappy, their meals are on the house.

To rest assured.

Straightened out: figured out; solved.



1.une chemise/un pull-over qui gratte (la peau) a shirt/sweater which makes one itch
ça (me) gratte (familier) it’s itchy

2. Someone who is hysterical is in a state of uncontrolled excitement, anger, or panic.
Police and bodyguards had to protect him as the almost hysterical crowds struggled to approach him…