BEP Unit 512 – Dealing with an angry caller (part 2)

512-Pub.

To make something up to someone: to compensate someone for an inconvenience.

To give someone a piece of your mind: To scold someone; tell someone you’re angry.

On the house: Free, at no charge. When our restaurant customers are unhappy, their meals are on the house.

To rest assured.

Straightened out: figured out; solved.

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