Hold on = hang on = wait
Hang up = ring off (the opposite is “ring sb up”, means make a call) = finish the call by breaking the connection = put the phone down.
Generally speaking, if you are talking to someone in a business context, you should use could, can, may or would when you make a request:‘Could I speak to Jason Roberts, please?’ ‘Can I take a message?’ ‘Would next Wednesday be okay?’. You should also use please andthank you or thanks very much whenever you ask for, or receive, help or information.
|Claire:||Hello, finance department|
|Female:||Hello, can I speak to Adrian Hopwood, please?|
|Claire:||I’m afraid he’s in a meeting at the moment. Can I help?|
|Female:||No I need to talk to Mr Hopwood, I think. What time will he be out of the meeting?|
|Claire:||In about an hour. Can you call back later?|
|Female:||Okay, I’ll do that.|
|Claire:||Or can I take a message?|
|Female:||Actually, would you mind? Could you tell him that Jennifer McAndrews called and that I’m in the office all day if he could call me back.|
|Claire:||Can I take your number, please?|
|Female:||Yes, it’s 5556872.|
|Claire:||5556872. Okay, I’ll make sure he gets the message.|
|Female:||Thanks very much for your help, bye!|